Services
Everything from a single extension to a multi-site contact centre, running on one platform and billed on one invoice.
What we provide
Buy any of these on their own, or take the lot on a single contract and a single invoice.
Hosted PBX
A complete cloud phone system. Extensions for every user, IVR menus, hunt groups, time-based routing, voicemail-to-email, call recording and a web portal your office manager can run without training.
Learn moreSIP trunking
Keep the PBX you already own and replace the lines behind it. Channels scale on demand, numbers stay yours, and you stop paying per-line rental on copper you do not use.
Learn moreCall centre solutions
Inbound queues with skills-based routing, outbound campaigns, live wallboards, call whisper and barge-in, and historical reporting per agent, queue and campaign.
Learn moreNumbers & DIDs
Cyprus geographic and national numbers, plus DIDs in most European and international markets. Port your existing range or take new numbers, delivered to any SIP endpoint.
Learn moreOutbound termination
Per-second billed termination to fixed and mobile destinations worldwide, with CLI presentation you control and route quality monitored continuously.
Learn moreUnified communications
Softphone clients for desktop and mobile so the office extension follows the user. Presence, chat, and one number across every device.
Learn moreNetwork security
TLS signalling and SRTP media, IP and credential authentication, per-trunk spend caps, destination blocking and continuous fraud monitoring.
Learn more24/7 support
Business-hours support by phone and email, with out-of-hours escalation for service-affecting faults. Real engineers, not a ticket queue.
Learn moreCommon questions
Can I keep my existing phone numbers?
Yes. Number portability is a legal right in Cyprus and across the EU. We handle the paperwork with your outgoing provider and schedule the port for a time that suits you. Your numbers keep working throughout — the switchover itself takes minutes.
Do I need to replace my phones?
Usually not. Any standards-compliant SIP handset works — Yealink, Grandstream, Snom, Fanvil, Cisco and others. If you are running an ISDN or analogue system we can either put a gateway in front of it or move you to hosted extensions, whichever works out cheaper.
What internet connection do I need?
Roughly 100 kbps per concurrent call with G.711, or about 30 kbps with G.729. What matters more than raw speed is jitter and packet loss, so we recommend QoS on your router and, for larger sites, a connection dedicated to voice. We will review your setup before go-live.
What happens if my internet goes down?
Inbound calls fail over automatically to a destination you nominate — a mobile, another site, or straight to voicemail. Because the switching happens in our network rather than on your premises, a local outage never means missed calls.
Am I locked into a long contract?
No. Contract terms are set out in your quote and we are happy to work on rolling monthly terms. Ask us for the specifics that apply to your setup.
Not sure which of these you need?
Tell us how your calls work today and we will tell you honestly what would improve and what would not.