A hosted PBX moves your phone system off your premises and into our network. Every extension, every routing rule and every voicemail box lives on redundant infrastructure we operate and maintain, and your handsets or softphones simply register to it over the internet.
For most businesses the practical difference is that the phone system stops being an asset you have to look after. There is no PBX to patch, no licence renewal to forget, and no engineer visit when you want to add a user. You add extensions in a web portal, and the monthly bill moves with your headcount.
It also removes the single point of failure sitting in your office. If your internet connection drops or the power goes out, calls carry on being answered — they simply route to whatever destination you nominated, because the intelligence is in our network rather than in a box on your wall.
What is included
- Extensions and user profilesEach user gets an extension, a direct dial number, voicemail and a softphone login for desk, desktop and mobile.
- IVR and auto-attendantMulti-level menus, recorded greetings, and different routing for office hours, lunch, out-of-hours and public holidays.
- Hunt groups and queuesRing simultaneously, in sequence or by longest-idle, with overflow to another group, a mobile or voicemail.
- Voicemail to emailMessages delivered as audio attachments and, where you want it, transcribed into the body of the email.
- Call recordingOn-demand or always-on recording with retention you set, plus search and export for compliance purposes.
- Web management portalAdd users, change routing and pull call reports yourself — no support ticket required for day-to-day changes.
Built for how offices actually work
Hybrid and remote teams
An extension is a login, not a socket on a wall. Staff take the same number and the same features home, to another branch, or onto their mobile.
Reporting that means something
Calls answered, calls missed, average wait, busiest hours, and per-extension activity — exportable so you can act on it.
Compliance ready
Recording retention controls, encrypted media and access logging support PCI DSS and GDPR obligations. Ask us for the specifics that apply to your sector.
Want this costed for your business?
Send us your user count and current provider and we will put a written quote together, including porting and setup.